1. Primary Method: In-App Account Deletion
If you have active access to the Sugare mobile app on your Android device, you can delete your account directly through the in-app settings. This is the fastest method:
Launch Sugare and sign in to the account you wish to delete.
Tap your Profile avatar in the bottom navigation bar, then tap the Settings gear icon in the top right corner.
Scroll to the bottom of the Account Settings screen and select Delete Account.
Review the confirmation modal detailing that your matches, photos, and messages will be permanently erased. Confirm deletion to complete the process.
2. Alternative Method: Web Request Form
If you have uninstalled the app, lost access to your device, or are unable to sign in, you can submit a deletion request via our secure portal below or email sugare.app@gmail.com.
Submit Web Deletion Request
If you no longer have access to the Sugare mobile app, submit your account details below. Our team will verify ownership before initiating permanent data removal.
3. What Data is Removed vs Retained
In accordance with Google Play Developer Policy and data privacy standards, here is how different categories of data are processed upon account deletion:
Data Permanently Removed or Anonymized
- Profile information (bio, display name, age, gender, category, city).
- All uploaded profile photos and private gallery media hosted on Cloudinary CDN.
- Verification photos, ID documentation, and verification badges.
- Match history, active conversations, and chat messages.
- Authentication tokens, device identifiers, and push notification tokens.
Data Retained for Regulatory & Anti-Fraud Compliance
- Hashed Purchase Tokens: Irreversible SHA-256 cryptographic hashes of redeemed Google Play tokens to prevent token replay attacks and double-redemptions.
- Financial Transaction Audit Logs: Google Play order numbers (
GPA.xxxx) and timestamps retained as required by financial accounting regulations. - Banned Account Records: If an account was terminated for illegal conduct, fraud, or child safety violations, minimal non-identifying hash flags are retained to prevent the offender from re-registering.
4. Managing Google Play Subscriptions
Deleting your Sugare account or uninstalling the mobile app does not automatically trigger a refund or cancel active recurring subscriptions on Google Play. All billing is handled directly by Google Play.
While our standard ₹7 Trial and ₹120 Premium products are one-time fixed-duration purchases that do not automatically renew, if you maintain any active subscription through Google Play, you must cancel it directly in the Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the upper right corner.
- Select Payments & subscriptions → Subscriptions.
- Locate Sugare and tap Cancel Subscription.
5. Processing Timelines & Retention Schedule
- Immediate Effect: Upon submitting in-app deletion or upon web verification, your profile is instantly hidden from all search discovery, swipes, and recommendations.
- Cloud Storage Purge: Uploaded photographs on Cloudinary CDN and user database records in Cloud Firestore are permanently purged within thirty (30) days.
- Backup Systems: Residual encrypted backup archives are overwritten within sixty (60) days in accordance with routine backup cycles.
6. Direct Support Assistance
If you encounter any difficulty while attempting to delete your account or if you have questions regarding personal data removal, our support team is available: