While Sugare employs automated moderation, photo verification tools, and administrative safety reviews, we cannot and do not guarantee the character, background, financial standing, or intentions of any member.
You must exercise prudence, common sense, and personal responsibility during all interactions, both online and in person. Your safety is always your primary priority.
1. Financial Protection: Never Send Money
- Beware of "Fee to Unlock Allowance" Scams: Scammers posing as wealthy benefactors may claim they have scheduled a large transfer for you, but demand that you first pay a "processing fee", "clearance fee", or buy gift cards. This is always a scam.
- Emergency & Hardship Claims: If someone you recently matched with claims a sudden medical crisis, lost passport, or frozen bank account and asks for assistance, stop communicating and report them immediately.
- No Cryptocurrency or Investment Advice: Beware of matches who quickly steer conversations toward crypto trading, forex, or obscure investment websites.
2. Protecting Your Identity & Credentials
- Keep Full Legal Details Private: Do not disclose your full legal surname, residential address, place of employment, or personal routine until a solid foundation of real-world trust is established.
- Never Share Passwords or OTPs: Sugare staff will never ask for your login password, Google credentials, or SMS verification codes. Anyone asking for these codes is attempting account takeover.
- Use In-App Messaging First: Stay on the Sugare messaging platform for initial conversations. Scammers often attempt to immediately move conversations to external messaging apps to evade our safety detection systems.
3. Caution with Unknown Contacts & Red Flags
Watch for common red flags that indicate a suspicious profile:
4. Essential Rules for First In-Person Meetings
When you feel ready to meet a match in person, always follow these non-negotiable safety rules:
5. What to Do in an Emergency
If you are in immediate danger, feel physically threatened, or believe a crime has been committed, contact local emergency law enforcement services immediately:
For international locations, contact the local emergency police or ambulance dispatch in your country.
6. In-App Safety & Reporting Tools
Our team investigates all credible complaints. You can protect yourself and other members by taking action directly in the app:
- Block Any Member: Open their chat or profile → tap
•••→ select Block. - File a Moderation Report: Tap Report on any profile. Select the appropriate infraction reason and provide details.
- Email Safety Support: You can also reach our Trust & Safety desk at sugare.app@gmail.com.