1. Payment Architecture & Google Play
All digital purchases and premium feature upgrades within the Sugare Android application are processed exclusively through Google Play In-App Billing.
Google Play operates as the merchant of record for all transactions. As such, payment methods, currency conversions, billing receipts, and initial refund authorizations are handled in accordance with Google Play’s Terms of Service and developer distribution agreements.
2. Plan Types & Duration
Sugare offers two standard fixed-duration access products:
| Plan Name | Price (INR) | Duration | Billing Terms |
|---|---|---|---|
| Sugare 7-Day Trial | ₹7 | 7 Days | One-time introductory product. Strictly non-consumable, one redemption per account. Non-renewing. |
| Sugare Premium 30 Days | ₹120 | 30 Days | Fixed 30-day access. Consumed upon verification on Google Play to allow repurchasing after expiry. Non-renewing. |
3. Refund Eligibility & Circumstances
We do not promise automatic refunds, nor do we state that all payments are entirely non-refundable under all circumstances. Refund requests are assessed on a case-by-case basis according to Google Play’s refund rules and applicable consumer protection statutes.
Circumstances where refunds are typically considered include:
- Defective Digital Service: Verified technical faults where payment was successfully deducted but server-side entitlement failed to activate within a reasonable timeframe.
- Duplicate Billing: The user was charged more than once for the same entitlement cycle due to a technical network anomaly.
- Unauthorized or Accidental Purchases: Purchases made unintentionally by a family member or minor through Google Play, reported promptly within the applicable Google Play review window.
- You simply changed your mind after activating and using the matchmaking service.
- You did not achieve the specific personal dating or matchmaking outcomes you anticipated.
- Your account was warned, shadowbanned, or terminated due to violations of our Community Guidelines (e.g. harassment, scams, solicitation, or impersonation).
4. How to Request a Refund via Google Play
Because payments are processed through Google Play, the quickest and most direct way to request a refund is through Google's automated portal:
Visit Google Play Refund Request Portal. Sign in with the Google Account used to make the purchase, locate your Sugare order, and select "Request a refund".
If more than 48 hours have elapsed, you can contact our support team at sugare.app@gmail.com with your Google Play Order ID (GPA.xxxx-xxxx-xxxx-xxxxx) and an explanation of the technical issue. We will review the order against our server verification logs.
5. Accidental, Duplicate & Failed Transactions
- Pending Transactions: If your bank account shows an authorization hold but Sugare displays no active tier, the charge may still be pending with Google Play or your bank. Pending authorizations that do not settle will automatically drop off your statement within 3–7 business days.
- Duplicate Charges: If Google Play inadvertently billed your account twice for the same product, forward both Google Play receipt emails to support for verification and prompt cancellation of the duplicate charge.
- Failed Purchases: If a purchase fails at Google Play checkout, no funds reach Sugare. Verify your payment method in your Google Account settings.
6. Effect of Refund on Account Access
Our verification server is integrated in real time with Google Play Developer notifications via Pub/Sub webhooks:
- When a refund is approved by Google Play or a chargeback is issued, a voided purchase notification is received by our server.
- The user's subscription record status is immediately marked as
revoked. - The user's profile tier is automatically reset to
free. - If fraudulent chargebacks or refund abuse are detected, the associated account may be flagged and suspended.
7. Cancellation of Subscriptions
1. No Auto-Renewal on Standard Plans: The Sugare ₹7 Trial and ₹120 Premium products are one-time products that expire naturally after 7 and 30 days respectively. You do not need to cancel them to prevent future charges.
2. Managing Recurring Plans: If any recurring plan is active on your Google Play account, uninstalling the Sugare app does not cancel the subscription. You must cancel through Google Play: Play Store → Profile → Payments & Subscriptions → Subscriptions → Sugare → Cancel.
3. Retained Access until Expiry: Canceling a subscription does not retroactively refund past charges. You retain premium benefits until the end of your prepaid billing period.
8. Statutory Consumer Rights
Nothing in this Refund and Cancellation Policy is intended to limit or exclude any statutory consumer rights that cannot be waived under the Consumer Protection Act, 2019, or other applicable regional consumer protection legislation.
9. Contacting Billing Support
For questions or escalation regarding a Sugare purchase, please include your Google Play Order ID in your communication: